Utility payment problems

Late fees or returned bank payments
The property owner is legally responsible for all utility charges. All delinquencies constitute a lien against your property and can result in assignment to collections and/or foreclosure. If you receive a past-due notice, the city will assess a late fee equal to 5 percent of the amount past due at the time of each bi-monthly billing.

If your account becomes delinquent, and both a past due and shut off notice have been generated, you will incur an additional late fee on each notice: a 5 percent late fee on the past due notice and an additional 5 percent late fee on the shut off notice. Failure to pay before the shut-off day will result in discontinuation of service, with disconnection fees applied.

If your payment is returned to us unpaid by the bank, repayment will be required in the form of cash, cashier's check, money order or credit card, along with a $40 returned-check fee. If your payment was toward avoiding shutoff, your service will be discontinued immediately.