Utility Billing

COVID-19 Sanitation and Recycling Collection Updates:

Your City of Marysville and Waste Management sanitation and recycling teams are workings earnestly to continue to provide collection services to the City of Marysville.  The health and safety of the employees, customers and community are the highest priority.  Likewise, we are striving to comply with the federal and state health and safety directives that have been issued in this time of a health emergency.  At this time we have not yet experienced any significant disruptions in essential collection services.  As a safety precaution we are suspending the collection of residential bulky waste (e.g., mattresses, furniture, etc.) for curbside collections.

To minimize the contact and handling of garbage by our sanitation drivers, we are asking residential solid waste customers to please place extra garbage bags ON TOP of your garbage can.

NOTICE - COMMERCIAL GARBAGE CUSTOMERS

As a reminder, any of the City's solid waste commercial account customers can reduce the frequency of collection to once a week and also reduce the size of their dumpster to better accommodate their current business needs.  Please contact Utility Billing at 360-363-8001 to make adjustments to your account.

Marysville temporarily suspends utility shutoffs

Effective today, March 18, the City of Marysville will not shut off utility service to customers for failure to pay.  The action, in compliance with the Mayor's emergency proclamation, is in effect through April 30.  No late fees or penalties will apply during this time.

"We know many residents are out of work or otherwise financially impacted by the COVID-19 virus response, and that our local business community and non-profits are also under great strain at this time," Mayor Jon Nehring said.  "It's the right thing for the city to help bridge the gap through this crisis for those hit hardest."

We encourage customers to continue to make their payments or to call Utility Billing to make payment arrangements if they are unable to pay at this time.


March 16, 2020

Attention City of Marysville Residents and Customers

Due to the COVID-19 outbreak and for the safety of our residents and employees, City Hall is closed to the public until further notice.

For utility payments: please pay online, over the phone (360-363-8777) or use the brown drop box on the west side of City Hall.

For utility billing questions: please call 360-363-8001 or email utilitybilling@marysvillewa.gov
We appreciate your cooperation.


Garbage collection during inclement weather?
If snow or other events prevent safe collection of garbage or recycling, the City will collect double on the next collection day, or if circumstances permit, later in the collection week.  Please see marysvillewa.gov, social media, or announcements regarding collection.  The City will collect when safe to do so, as such, there is no credit given as all materials will be collected. 


2020 Waste Management Collection Calendars

If you are unsure which calendar to select, give us a call and we can verify which calendar you need.

ONCE-A-MONTH GARBAGE CUSTOMERS:
Please put your garbage cart out on the first full week of each month on your normal collection day.  See the schedule below:

2020:


  • April 6, 2020
  • May 4, 2020
  • June 1, 2020
  • July 6, 2020
  • August 2, 2020
  • September 7, 2020
  • October 5, 2020
  • November 2, 2020
  • December 7, 2020

Paying your utility bill:


  • Pay online.  For one-time payments, you will need your account number and customer number located on your utility bill.  Please call 360-363-8001 if you need that information.

    pay online

  • Pay in person at City Hall, 1049 State Ave., or place your payment in the brown drop box in the City Hall parking lot.
  • Pay-by-phone at 360-363-8777.  *You will need your current bill number.*
  • Pay with a hassle-free automatic bank draft that will withdraw payment directly from your bank account. You can request a form by mail or bring a voided check to City Hall and complete the form.
  • Pay by mail. Remit your utility payment to: City of Marysville, PO Box 128, Caldwell ID, 83606

Full payment must be received in our office no later than 5pm on the due date shown on your bill.  Checks or money orders should be payable to "City of Marysville."  Do not send cash.

Need help setting up your online account?

The following instructions are for after you've successfully set up a new online profile:

Discount and rebate programs


The city offers rate discounts on city utilities and a rebate on some utility taxes other than city utilities to eligible low-income senior and disabled citizens. Apply now for the Utility Rate Discount or Utility Tax Rebate.

Recently repaired a water leak? Submit our Leak Adjustment form once you've repaired your water leak so our Utility Billing staff can determine the appropriate adjustment.
 

Landlord/Tenant Statement for utility accounts


Landlords are required to complete a Landlord/Tenant Statement for Utility Accounts form that authorizes the city to bill the tenant for utility services.
  

Webcheck Utility Lien Service


Washington state law requires title and escrow companies to contact cities and other local governments about utility liens when a property is sold. As a utility service provider, the City of Marysville contracts with the Webcheck Canopy, Inc. service: http://Web-check.net.