Utility Billing

COVID-19 Sanitation and Recycling Collection Updates:

Per Waste Management, temporary change for RECYCLING ONLY:

Put extra recycle in plastic recycling bins, 32 gallon cans clearly labeled as recycle, cardboard boxes (up to 3’x3’x3’), or paper bags.  Extra cardboard needs to be cut down into 2ft x 2ft squares and can be placed in bundles on top of recycle cart.  (Extra recycling is not normally included in your bi-weekly recycle service.)

Your City of Marysville and Waste Management sanitation and recycling teams are workings earnestly to continue to provide collection services to the City of Marysville.  The health and safety of the employees, customers and community are the highest priority.  Likewise, we are striving to comply with the federal and state health and safety directives that have been issued in this time of a health emergency.  At this time we have not yet experienced any significant disruptions in essential collection services.  As a safety precaution we are suspending the collection of residential bulky waste (e.g., mattresses, furniture, etc.) for curbside collections.

The City of Marysville has stopped collecting extra garbage, even with prepaid tags.  This is a temporary change.  To minimize the contact and handling of garbage by our sanitation drivers, we are asking residential solid waste customers who have extra garbage to wait until their cart is emptied on their collection day, then refill the cart, call Utility Billing at 360-363-8001 and request an extra pickup.  The cost, based on your cart size, will be added to your account when you call in.  The cost is $6.66 for cart size up to 36 gallon, $13.32 for 64 gallon carts, and $19.98 for 96 gallon carts. 

All sales of garbage tags will be stopped as of March 31, 2020 at Safeway and Albertson’s, as well as City Hall.  Thank you for understanding.  

NOTICE - COMMERCIAL GARBAGE CUSTOMERS

As a reminder, any of the City’s solid waste commercial account customers can reduce the frequency of collection to once a week and also reduce the size of their dumpster to better accommodate their current business needs.  Please contact Utility Billing at 360-363-8001 to make adjustments to your account.

March 16, 2020

Attention City of Marysville Residents and Customers

Due to the COVID-19 outbreak and for the safety of our residents and employees, City Hall is closed to the public until further notice.

For utility payments: please pay online, over the phone (360-363-8777) or use the brown drop box on the west side of City Hall. 

For utility billing questions: please call 360-363-8001 or email utilitybilling@marysvillewa.gov

We appreciate your cooperation.

Garbage collection during inclement weather?

If snow or other events prevent safe collection of garbage or recycling, the City will collect double on the next collection day, or if circumstances permit, later in the collection week.  Please see www.marysvillewa.gov, social media, or announcements regarding collection.  The City will collect when safe to do so, as such, there is no credit given as all materials will be collected.

2020 Waste Management Collection Calendars

Even Week  Odd Week

If you are unsure which calendar to select, give us a call and we can verify which calendar you need. 

ONCE-A-MONTH GARBAGE CUSTOMERS:

Please put your garbage cart out on the first full week of each month on your normal collection day.  See the schedule below: 

2020/2021:

  • August 3, 2020
  • September 7, 2020
  • October 5, 2020
  • November 2, 2020
  • December 7, 2020
  • January 4, 2021
  • February 1, 2021
  • March 1, 2021
  • April 5, 2021
  • May 3, 2021
  • June 7, 2021
  • July 5, 2021

Paying your utility bill:

  • Pay online.  For one-time payments, you will need your account number and customer number located on your utility bill.  Please call 360-363-8001 if you need that information. pay online
  • Pay in person at City Hall, 1049 State Ave., or place your payment in the brown drop box in the City Hall parking lot.
  • Pay-by-phone at 360-363-8777.  *You will need your current bill number.*
  • Pay with a hassle-free automatic bank draft that will withdraw payment directly from your bank account. You can request a form by mail or bring a voided check to City Hall and complete the form.
  • Pay by mail. Remit your utility payment to: City of Marysville, PO Box 128, Caldwell ID, 83606

Full payment must be received in our office no later than 5pm on the due date shown on your bill.  Checks or money orders should be payable to "City of Marysville."  Do not send cash. 

Need help setting up your online account?

The following instructions are for after you’ve successfully set up a new online profile:

Discount and rebate programs

The city offers rate discounts on city utilities and a rebate on some utility taxes other than city utilities to eligible low-income senior and disabled citizens. Apply now for the Utility Rate Discount or Utility Tax Rebate.

Recently repaired a water leak? Submit our Leak Adjustment form once you’ve repaired your water leak so our Utility Billing staff can determine the appropriate adjustment.

Landlord/Tenant Statement for utility accounts

Landlords are required to complete a Landlord/Tenant Statement for Utility Accounts form that authorizes the city to bill the tenant for utility services.
 

Webcheck Utility Lien Service

Washington state law requires title and escrow companies to contact cities and other local governments about utility liens when a property is sold. As a utility service provider, the City of Marysville contracts with the Webcheck Canopy, Inc. service: http://Web-check.net.

Utility Tax Disclosure

The amount billed for each of the services below include the following taxes.


WaterSewerStormwater
State Business & Occupation Tax1.75 %1.75%1.75%
State Public Utility Tax5.03%3.85%N/A
City Utility Tax8.50%8.50%8.50%