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1. What utilities does the City of Marysville provide?

The City of Marysville provides:
* Water
* Sewer
* Garbage (recycling is provided by Waste Management NW)
* Surface Water

2. How do I contact the Utility Billing Department?

If you have questions about your utility account or statement, please call us at (360) 363-8001 or email utilitybilling@marysvillewa.gov. Please have your account number ready.

3. How do I pay my utility bill?

The City offers several convenient ways to pay.
* Pay online by credit card by clicking the "Pay Online" button on the City home page.
* Make your payment at Marysville Municipal Center 501 Delta Ave., or place it in the silver drop box at the corner of 5th and Delta Ave.
* Pay-by-phone service call (360) 363-8777.
* Customers can also set up a hassle-free automatic bank draft that will withdraw payment directly from their bank account.

4. Where does my water come from?

It depends upon where you live. South-end customers receive water from the Spada Lake Reservoir via the Everett-Marysville pipeline. North-end customers receive water from Edward Springs and the Stillaguamish Ranney collectors.

5. What water restrictions apply in the summer?

Customers are asked to comply with the lawn watering schedule, which allows you to water every three days. The calendar is mailed to customers in April or May each year. If you do not receive this calendar, please contact Utility Billing at (360) 363-8001 to have a copy mailed to you, email utilitybilling@marysvillewalgov, or search "summer watering calendar" on the city homepage.

6. How can I locate a water leak?

Eliminate and check the easy and obvious locations first.
* Check your water meter. Is the dial on the meter moving? It may require 5 to 10 minutes to determine.
* Check your toilet. Is the water overflowing the drain? Is the flapper valve fully closed? Put dye tablet or food coloring in toilet tank to see if the color goes into the toilet bowl.
* Check all faucets and fixtures for leaks, check under the house for leaks, and check the location where the pipe enters from the meter.
* Listen to your faucets or fixtures. Water rushing through a hole will create a faint noise. In hard-to-reach areas, place the end of a metal rod on the faucet and the other end to your ear.
* Check ground for excess moisture. Are there any unusual wet spots in areas of the water lines? Is the grass greener around the areas of the water lines? The ground will be wetter or saturated in the area of a leak.
* Isolate sections of your pipe by turning off valve(s) to branch lines or the main line. Locate shutoff valve(s). Turn on faucet after the main line valve to insure the valve works. Install isolation valves on branch lines.
* Contact the City of Marysville Public Works at (360) 363-8100 for assistance, if needed.
* Contact your plumber to see if they offer leak checking.
* After repair of the leak, contact the City of Marysville Utility Billing Department at 360-363-8001 to report that the leak has been repaired. You may also request a leak adjustment on your utility bill.

Remember: Call before you dig at 1-800-553-4344, free of charge.

7. Why is there white stuff floating in my water?

You may have a defective hot water tank "dip tube." Read more.