Form Center

2. Note: This survey is sent directly to the Utility Billing Supervisor.

4. Please rate the performance of the Utility Billing department in the following areas using a scale of 1 to 4.
6. Professionalism of staff:

   1. 1 - Extremely professional

   1. 2 - Very professional

   1. 3 - Moderately professional

   1. 4 - Slightly professional
8. Other comments:
10. Helpfulness of staff:

    1. 1 - Excellent

    1. 2 - Above average

    1. 3 - Average

    1. 4 - Below average
12. Other comments:
14. Knowledge of staff:

    1. 1 - Extremely knowledgeable

    1. 2 - Very knowledgeable

    1. 3 - Somewhat knowledgeable

    1. 4 - Slightly knowledgeable
16. Other comments:
18. What could we have done to make your experience better?
20. What was the reason for your visit/call?
22. I have used the following (select all that apply):

    1. Utility payment website
    2. "Pay by phone" line
    3. City website - Utility Billing
    4. Payment drop box
24. Any additional comments?
26. Follow Up

    If you would like the Utility Billing department supervisor to follow up with you, please provide your name and contact information.

28. First Name*
29. Last Name
31. Email*
33. Phone*
Leave This Blank:


35. 1. Receive an email copy of this form.
36. Email address

    This field is not part of the form submission.

37. Submit

* indicates a required field