Utility Customer Support Program

On July 30, 2020 the Governor issued Proclamation 20.23.7 which extended the prohibition of assessing late fees and disconnecting water service through July 31, 2021, or until the termination of the COVID-19 State of Emergency, whichever comes first. On July 2, 2021, Gov. Inslee extended that deadline to September 30, 2021. The proclamation also included a provision for utilities to develop a customer support program intended to offer assistance to those individuals experiencing financial hardship due to COVID-19.

The City of Marysville Customer Support Program is summarized below and includes customer notification regarding the support program and the sharing of information about the availability of other financial resources. 

Program Details

  • Waiver of late fees is extended through September 30, 2021.
  • Extended repayment plan for past due accounts is available.  The account must pay current charges plus the agreed repayment plan amount applied to the delinquent balance.
  • If an account has entered into an extended repayment plan and at any time does not meet the terms of the plan, the account will be subject to disconnection of service.
  • If a delinquent account has not entered an extended repayment plan, the account will be subject to disconnection of service. 

For payment arrangements call 360-363-8001 or email utilitybilling@marysvillewa.gov

The City of Marysville encourages customers who have delinquent account balances to contact the utility billing department by emailing utilitybilling@marysvillewa.gov or by calling 360-363-8001.


Behind on your utility payments?  

The governor's moratorium preventing shut-offs of electricity, natural gas, and water is ending September 30, 2021.  If you've fallen behind on your utilities, you have time now to start looking for utility assistance.

Additional bill assistance: 

Utilities and Transportation Commission Consumer Hotline 1-888-WUTC(9882) or consumer@utc.wa.gov  https://www.utc.wa.gov/aboutUs/Pages/COVIDHELP.aspx

COVID-19 Information on Customer Assistance Programs for Water System Customers 331-661

Washington State Department of Financial Institutions

Washington Utilities and Transportation Commission

Apply for state Washington Water Assistance

  • Already receiving assistance through the state electricity assistance program (LIHEAP)? No need to reapply.
  • Contact Washington Dept of Health for further information.

If you are a renter in Marysville, please click the link below for assistance on Utility Bills.

https://www.workforcesnohomish.org/utilities/